Reference

Legal terms for your Indonesia account

Your account, wallet records, cookie choices, and access rules sit under one legal page so you can check them before you join.

Indonesia access wordingAccount record checksCookie and privacy rulesDANA, OVO, GoPay, QRIS
liddo88 Legal terms for your Indonesia account
CONTACT ROUTES

Three legal contact routes

Legal questions need the right path, not a random chat reply. We separate account access, wallet evidence, and privacy requests so your message reaches the team that can check it.

Live chat request Use live chat from 10:00 to 23:00 WIB for urgent legal access questions, such as a locked account or disputed sign-in. Tell us your registered phone, last login device, and whether DANA, OVO, GoPay, or QRIS is involved.
Email case file Send longer privacy or account-record requests by email when you need an audit trail. Include your username, registered phone, payment reference if relevant, and the exact legal issue you want us to check.
Account menu path For profile changes, open Profile, choose Account, then Security before you message us. Screenshots from that path help us confirm whether the request is about identity data, login access, cookies, or wallet records.
DATA CARE

How we handle legal records

Legal handling is practical: we keep the records needed to run your account, answer disputes, and protect access. That includes login history, cookie choices, account edits, wallet references, and support case text.

Account data

We keep the account details you submit, such as username, registered phone, and contact channel, so we can identify you during support. Changes are checked against account activity before we update sensitive fields.

Payment records

DANA, OVO, GoPay, and QRIS references are stored as wallet evidence, not public profile content. We use them to reconcile account balances, answer transaction questions, and investigate mismatched payment details.

Cookie choices

Cookies help us keep your session active, remember device behavior, and reduce repeated sign-in prompts. You can clear them in your browser, but you may need to log in again afterward.

Security checks

When your login pattern changes, we may ask for extra confirmation before discussing legal or wallet details. This can include registered phone checks, recent device confirmation, or a support case reference.

Retention period

We retain account and wallet records as long as needed for service operation, dispute handling, and lawful record duties. When data is no longer required, we remove or reduce it where practical.

Change requests

To request a correction, contact us from your registered channel and state the field you want changed. We may ask you to sign in first so we can connect the request to the right account.

Legal questions before you join

You should understand the legal terms before you create an account, not after a support case appears. These answers cover access, privacy, payment records, cookies, and account changes in plain language. If your case involves local law, access is available only where local law permits.

You can open an account only where local law permits access. We may restrict or close access when a location, account detail, or legal requirement prevents us from providing the service.

We collect account details needed to identify you, manage sign-in, answer support cases, and connect wallet records. This may include username, registered phone, login activity, device signals, and payment references.

Those payment rails create transaction references that help us match wallet activity to your account. We use the records for reconciliation, support checks, and dispute handling, not as public account content.

Sign in, open Profile, choose Account, then contact support from your registered channel. Tell us which field is wrong, provide the correct detail, and include any case reference if you have one.

Cookies do not change your legal rights, but they affect session handling and device recognition. If you clear browser data, you may need to sign in again and repeat certain security confirmations.

We check the request against your registered phone, account activity, device pattern, and support history. For wallet matters, we may ask for the relevant DANA, OVO, GoPay, or QRIS reference.

Contact live chat from 10:00 to 23:00 WIB or send an email case if the question needs documents. Tell us your location context, account name, and the legal point you want checked.